Customer Experience Strategist
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Job Summary
To enhance customer interactions, the full-time remote Customer Experience Strategist will research trends, collaborate with business leaders on vision statements, and lead the implementation of customer experience strategies.
Key responsibilities
- Research and prioritize emerging experience trends to improve customer interactions
- Collaborate with stakeholders to create vision statements and long-term product strategies
- Document customer journey maps and facilitate innovation events across the company
Required qualifications
- Bachelor's degree in a business or technology-related field or equivalent work experience
- 5-8 years of professional experience in customer experience-related roles
- Demonstrated experience in researching trends and interviewing stakeholders
- Knowledge of driving product ideas from concept to prototype
- Experience leading voice of the customer (VoC) efforts at an enterprise level
Complete Job Description
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