Customer Experience Supervisor
Job Summary
Leading a team of customer service representatives, the full-time Customer Experience Supervisor will oversee daily operations, resolve escalated issues, and implement strategies to enhance customer service in a 100% remote environment.
Key responsibilities
- Supervise and lead a customer service team in a fast-paced call center environment
- Monitor daily operations to meet performance targets and service level agreements
- Provide coaching and training to enhance team skills and performance
Required qualifications
- Bachelor's degree or equivalent work experience in customer service or a related field
- Proven experience in a customer service supervisory or leadership role within a call center environment
- Proficient in using Salesforce (CRM) software and call center technology
- Ability to analyze data and make informed decisions to improve team performance
- Flexibility to work shifts, including evenings and weekends, as needed
Complete Job Description
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