Customer Experience Supervisor
Job Summary
To enhance customer satisfaction goals, the full-time remote Customer Experience Supervisor will supervise and develop customer service staff, monitor departmental performance, and implement process improvements while ensuring effective communication and collaboration across teams.
Key responsibilities
- Supervise and evaluate customer service staff to meet customer satisfaction goals
- Monitor unit performance and ensure timely processing to maintain departmental standards
- Recommend and implement procedural changes to improve service quality for internal and external customers
Required qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum of 2 years of leadership experience in a business-related environment
- Strong organizational and project management skills
- Ability to analyze work processes and recommend improvements for efficiency
- General knowledge of call center technology and servicing channels is desired, but not required
Complete Job Description
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