Customer Experience Team Lead
Job Summary
Leading a team of Customer Experience Agents in a full-time remote capacity, the Customer Experience Team Lead will drive performance against service level agreements, coach team members, and resolve complex customer issues in a fast-paced FinTech environment.
Key responsibilities
- Lead and support a team of Customer Experience Agents across various communication channels
- Drive team performance against SLAs, quality standards, and customer satisfaction metrics
- Act as the escalation point for complex customer issues, ensuring swift resolution and effective communication
Required qualifications
- 2+ years of experience in customer support or customer experience, with prior leadership or coaching experience
- Strong problem-solving skills and ability to manage escalations independently
- Experience working cross-functionally to drive resolutions
- Ability to coach and develop team members in a fast-paced environment
- Comfortable working with SLAs, support metrics, and queue management
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,849 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
