Customer Financial Specialist Associate
Job Summary
Working remotely in a full-time capacity, the Customer Financial Specialist Associate will engage with patients through inbound and outbound calls, providing comprehensive support on billing, insurance, and financial assistance while ensuring a positive patient experience.
Key responsibilities
- Provide one-stop service for patients by addressing issues related to accounts receivable and financial assistance programs
- Educate patients on billing and insurance complexities while ensuring compliance with regulations and internal policies
- Identify improvement opportunities and collaborate with various teams to enhance patient satisfaction and revenue management
Required qualifications
- High School Diploma or Equivalent (GED) required
- Minimum of 1 year of related work experience required
- Minimum of 1 year of customer service experience preferred
Complete Job Description
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