Customer Fulfillment Manager

Job Summary

Responsible for managing profitability and customer satisfaction for assigned contracts, the full-time remote Aero Customer Fulfillment Manager will oversee pre- and post-contractual administration, risk modeling activities, and contract estimating processes while ensuring timely resolution of customer issues.

Key responsibilities

• Manage service agreements and time/material program management for assigned contracts
• Assist in sales campaigns for new contracts and proposals, ensuring customer satisfaction
• Act as a liaison between internal teams and customers, leveraging technical expertise to support contract execution

Required qualifications

• Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of relevant experience
• Minimum of three years of relevant experience in customer fulfillment or contract management
• Proven ability to analyze and resolve problems effectively
• Experience in documenting, planning, marketing, and executing programs
• Established project management skills