Customer Growth Manager

Job Summary

Owning the full customer lifecycle for several hundred small sponsor accounts, the full-time remote Customer Growth Manager will manage onboarding, retention, and expansion efforts while ensuring clients derive maximum value from KidKare's software solutions.

Key responsibilities

• Lead standardized onboarding processes for new accounts and deliver training to ensure customer competence
• Monitor account health and execute retention strategies through automated and personalized outreach
• Identify upsell and cross-sell opportunities while managing a high volume of accounts effectively

Required qualifications

• 2+ years of experience in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
• Experience managing a high volume of accounts with varying levels of engagement
• Proven ability to identify and advance upsell or cross-sell opportunities
• Strong organizational skills with discipline in following standardized workflows
• Technically capable and comfortable working independently