Customer Growth Manager

Job Summary

Driving global strategy for customer success, the full-time Customer Growth Manager will develop and implement support programs, track success metrics, and enhance customer satisfaction while working remotely.

Key responsibilities

• Develop and track customer success metrics to improve satisfaction and operational excellence
• Design and launch customer support infrastructure and formal programs for ongoing education and retention
• Engage with customers to define requirements and solve operational concerns, applying learnings across all customers

Required qualifications

• Strong project management skills with experience thriving in fast-paced environments
• 2+ years of experience in retail or operations, or 4+ years in customer-facing roles within retail, hospitality, or grocery industries
• Demonstrable experience in customer success and building support programs
• Ability to work autonomously and manage multiple projects simultaneously
• Impeccable communication skills for engaging with customers and internal stakeholders