Customer Growth Manager

Job Summary

Owning the full customer lifecycle for several hundred small sponsor accounts, the full-time remote Customer Growth Manager will manage onboarding, retention, renewal, and expansion efforts while ensuring clients effectively utilize KidKare's software solutions.

Key responsibilities

• Lead standardized onboarding processes for new accounts, ensuring they are set up to independently process claims
• Monitor account health and execute retention strategies, including outreach to at-risk accounts and conducting renewal conversations
• Identify and close upsell and cross-sell opportunities while maintaining accurate account activity records in CRM tools

Required qualifications

• 2+ years of experience in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
• Experience managing a high volume of accounts with varying levels of engagement
• Proven ability to identify upsell or cross-sell opportunities and meet assigned quotas
• Strong organizational skills with a disciplined approach to standardized workflows
• Technically capable and comfortable working independently in a remote environment