Customer Growth Manager

Job Summary

To support a growing software company, the full-time Customer Growth Manager will manage the entire customer lifecycle for several hundred small sponsor accounts, focusing on onboarding, retention, renewal, and expansion while working remotely.

Key responsibilities

• Lead standardized onboarding processes for new accounts, ensuring they can independently process claims using the software
• Serve as the primary contact for a portfolio of accounts, overseeing retention and renewal efforts through automated and personalized outreach
• Identify and close upsell and cross-sell opportunities, executing outreach campaigns without individualized account planning

Required qualifications

• 2+ years of experience in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
• Proven ability to manage a high volume of accounts simultaneously with varying engagement levels
• Experience in identifying and advancing upsell or cross-sell opportunities
• Strong organizational skills and discipline in following standardized workflows
• Self-motivated and comfortable working independently in a remote environment