Customer Growth Manager

Job Summary

Owning the GMV outcome for a portfolio of mid-tier brand partners, the full-time Customer Growth Manager will build relationships, manage commercial strategies, and collaborate cross-functionally to drive growth in a remote environment.

Key responsibilities

• Build and maintain relationships with brand stakeholders, conducting regular meetings and quarterly business reviews
• Own growth strategies and analytics for each brand, leading expansion conversations and developing business cases for upsells
• Collaborate with Marketing, Customer Success, and Product teams to resolve issues and prioritize impactful features

Required qualifications

• Experience managing revenue outcomes for a high-volume portfolio in customer success, account management, or a commercial role
• Strong multitasking and prioritization skills, comfortable navigating competing timelines
• Charismatic and tenacious, with the ability to engage senior stakeholders effectively
• Self-directed leader with a creative approach to problem-solving in a dynamic environment
• Fluency with AI tools and a motivation to develop new reporting and workflows