Customer Happiness Representative
Job Summary
To support a growing e-commerce team, the full-time Customer Happiness Representative will enhance customer interactions through various communication channels, become a product expert, and resolve challenges efficiently while working remotely from Canada.
Key responsibilities
- Engage with customers via emails, live chats, social media, phone calls, and video consultations to deliver outstanding service experiences
- Provide informed support by staying up-to-date with products, launches, and promotions
- Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally
Required qualifications
- One year of experience in a customer service role with notable achievements
- Comfortable using innovative technologies, including AI tools like ChatGPT and Claude
- Outstanding proficiency in English (spoken and written); French is an asset
- Availability to work from 8 AM to 12 AM EST, 7 days a week (40 hours per week)
- Previous customer service experience in a contact center is beneficial but not required
Complete Job Description
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