Customer Health Supervisor
Job Summary
To ensure exceptional customer service and operational efficiency, the full-time remote Customer Health Supervisor will manage daily operations across Tier 1 Customer Support and Tier 2 Product Health, providing coaching and guidance to team members while monitoring case performance and workflow compliance.
Key responsibilities
- Oversee daily operations, ensuring appropriate workload distribution and prioritization across customer support tiers
- Monitor case queues and performance metrics, taking action on cases at risk and leading daily workload reviews
- Provide coaching and support to team members to enhance service quality and adherence to established processes
Required qualifications
- 3+ years of experience in customer support or operations, with proven leadership in a team environment
- Experience in the clinical research industry, understanding trial operations and customer needs
- Background in supporting SaaS or cloud-based solutions in a customer-facing role
- Demonstrated ability to deliver a high-quality customer experience with effective communication and follow-through
- Familiarity with customer support platforms such as Salesforce, Zendesk, and Jira
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,175 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
