Customer Implementation Manager

Job Summary

Owning and leading the end-to-end implementation of Forma for new customers, the full-time remote Customer Implementation Manager will guide clients through onboarding, ensure a seamless transition, and collaborate with internal teams to deliver effective implementation experiences.

Key responsibilities

• Lead the implementation process for new customers, including upsell and expansion initiatives for existing clients
• Act as the primary liaison between customers and internal teams, ensuring alignment and effective communication throughout the implementation lifecycle
• Conduct needs assessments to define project scope and develop detailed project plans, tracking progress and managing risks

Required qualifications

• 2-5 years of experience in project management, customer success, or a related role
• Proven ability to manage projects from end to end, with strong project management skills
• Experience working with cross-functional teams and client organizations
• Solutions-oriented mindset with a proactive approach to problem-solving
• Attention to detail and ability to analyze project requirements effectively