Customer Implementation Manager

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time remote Customer Implementation Manager will oversee successful SaaS deployments, coach team members, and ensure a high-quality customer experience while managing complex project implementations.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS deployments
• Monitor performance and provide actionable feedback to ensure delivery standards are met
• Oversee active implementations, managing risks and customer communications effectively

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services
• 2+ years of experience managing and developing a delivery team
• Strong project management fundamentals with experience in managing multiple priorities
• Experience working directly with enterprise customers and communicating with stakeholders
• Ability to lead teams through changing priorities and evolving customer needs