Customer Implementation Manager

Job Summary

Leading a U.S.-based team, the full-time Manager, Customer Implementation will oversee successful SaaS implementations, coach team members, and ensure a high-quality customer experience while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team of onboarding and implementation professionals for enterprise SaaS deployments
• Oversee active implementations, using project data to identify risks and ensure successful outcomes
• Serve as a project leader for strategic customer implementations, coordinating cross-functional teams and managing customer communications

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services, with a focus on complex, multi-product implementations
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope, milestones, and risks
• Experience working directly with enterprise customers and stakeholders at various organizational levels
• Ability to lead teams through changing priorities and evolving customer needs