Customer Implementation Manager

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager, Customer Implementation will oversee successful SaaS deployments, enhance team performance, and ensure a high-quality customer experience while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS implementations
• Monitor team performance, set clear expectations, and provide actionable feedback to ensure customer satisfaction
• Oversee project plans and manage risks while supporting complex, multi-product implementations

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services
• 2+ years of experience managing and developing a delivery team
• Strong project management skills with experience in managing scope, milestones, and risks
• Experience working directly with enterprise customers and communicating with stakeholders
• Ability to lead teams through changing priorities and evolving customer needs