Customer Implementation Manager

Job Summary

Leading a U.S.-based team of implementation professionals, the full-time Manager, Customer Implementation will oversee SaaS deployments, enhance team performance, and ensure high-quality customer experiences while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS implementations
• Monitor performance, provide feedback, and manage a portfolio of active implementations to ensure successful outcomes
• Collaborate with cross-functional teams to create a coordinated customer experience and support strategic project initiatives

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services with a focus on complex deployments
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope, milestones, and risks
• Experience working directly with enterprise customers and communicating with stakeholders at various levels
• Ability to lead teams through changing priorities and evolving customer needs