Customer Implementation Manager

Job Summary

Leading a U.S.-based team of approximately five to six professionals, the full-time Manager, Customer Implementation will oversee successful SaaS implementations, drive team performance, and ensure a high-quality experience for enterprise customers while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS deployments
• Oversee a portfolio of active implementations, identifying risks and ensuring successful outcomes
• Serve as a project leader for strategic, complex customer implementations, coordinating across teams

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services
• 2+ years of experience managing and developing a delivery team
• Strong project management fundamentals with experience managing multiple priorities
• Experience working directly with enterprise customers and effective stakeholder communication
• Ability to lead teams through changing priorities and evolving customer needs