Customer Implementation Manager

Job Summary

Leading a U.S.-based team of implementation professionals, the full-time Manager, Customer Implementation will oversee successful SaaS deployments, enhance team performance, and ensure a high-quality customer experience while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS implementations
• Monitor performance and provide feedback to ensure customer and delivery standards are met
• Oversee project plans, manage risks, and support customer escalations for complex implementations

Required qualifications

• 6+ years of experience in SaaS onboarding or implementation, including leading complex projects
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope, milestones, and risks
• Experience working directly with enterprise customers and stakeholders at various levels
• Ability to adapt to changing priorities and evolving customer needs