Customer Implementation Manager

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager, Customer Implementation will oversee successful SaaS deployments, drive team performance, and ensure a high-quality customer experience while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS deployments
• Monitor project performance, identify risks, and facilitate successful implementation outcomes
• Collaborate with cross-functional teams to enhance customer experience and adapt to new products and processes

Required qualifications

• 6+ years of experience in SaaS onboarding or implementation, including leading complex projects
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope, milestones, and risks
• Experience working directly with enterprise customers and stakeholders
• Ability to navigate changing priorities and evolving customer needs