Customer Implementation Manager

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager, Customer Implementation will oversee successful SaaS deployments, drive team performance, and ensure high-quality customer experiences while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS implementations
• Oversee project plans, monitor performance, and manage risks to ensure successful outcomes
• Collaborate with cross-functional teams to enhance customer experience and support complex implementations

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope and risks
• Experience working directly with enterprise customers and stakeholders
• Ability to lead teams through changing priorities and evolving customer needs