Customer Implementation Manager

Job Summary

Leading a team of onboarding and implementation professionals, the full-time Manager, Customer Implementation will oversee successful SaaS deployments and enhance team performance while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS implementations
• Monitor performance, set clear expectations, and provide actionable feedback to ensure high-quality delivery
• Manage a portfolio of active implementations, addressing risks and maintaining project momentum

Required qualifications

• 6+ years of experience in SaaS onboarding or implementation, including managing complex projects
• 2+ years of experience in a leadership role, coaching and developing a delivery team
• Strong project management skills, including managing scope, milestones, and risks
• Experience working directly with enterprise customers and stakeholders at various organizational levels
• Ability to adapt to changing priorities and lead teams through evolving processes and customer needs