Customer Implementation Manager
Job Summary
Leading a team of onboarding and implementation professionals, the full-time remote Customer Implementation Manager will oversee successful SaaS deployments, enhance team performance, and ensure a high-quality customer experience across multiple projects.
Key responsibilities
- Lead and develop a U.S.-based team responsible for enterprise SaaS implementations
- Monitor team performance, set expectations, and provide feedback to ensure delivery standards are met
- Manage a portfolio of implementations, addressing risks and maintaining project momentum
Required qualifications
- 6+ years of experience in SaaS onboarding, implementation, or professional services
- 2+ years of experience managing and developing a delivery team
- Strong project management fundamentals with experience in managing multiple priorities
- Experience working directly with enterprise customers and communicating with various stakeholders
- Ability to lead teams through changing priorities and evolving customer needs
Complete Job Description
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