Customer Implementation Manager

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager, Customer Implementation will oversee successful SaaS deployments, enhance team performance, and ensure a high-quality customer experience while working remotely within the Eastern time zone.

Key responsibilities

• Lead and develop a team responsible for enterprise SaaS deployments, setting clear expectations and monitoring performance
• Oversee a portfolio of active implementations, managing project plans, risks, and customer communications to drive successful outcomes
• Support complex customer implementations and collaborate across teams to adapt to changing priorities and customer needs

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services, with a focus on complex, multi-product implementations
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope, milestones, and risks
• Experience working directly with enterprise customers and stakeholders at various organizational levels
• Ability to lead teams through evolving products and processes while maintaining hands-on involvement in customer work