Customer Implementation Specialist
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Job Summary
Supporting the onboarding team, the full-time remote Customer Implementation Specialist will manage implementation and integration tasks, activate Instinct products, and ensure onboarding projects remain on track while collaborating with customers and internal teams.
Key responsibilities
- Serve as the primary point of contact for customers during the onboarding process, particularly with integrations
- Complete hands-on implementation and integration tasks while troubleshooting and resolving integration issues during customer go-live
- Communicate status updates to customers and stakeholders, ensuring tasks are organized and on schedule
Required qualifications
- 1-2 years of project management experience, preferably in a SaaS or veterinary-related environment
- Strong understanding of veterinary practices and challenges
- Experience with Instinct software is highly preferred
- Proficiency in data management with practical experience in Excel or Google Sheets
- Experience in managing change and guiding customers through transitions to new systems or processes
Complete Job Description
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