Customer Intake Associate

Job Summary

Seeking a dependable and technology-savvy Customer Intake Associate, the full-time remote position will manage high-volume inbound and outbound customer calls, handle appointment scheduling, and perform administrative tasks within a fast-paced customer service environment.

Key responsibilities

• Handle high-volume inbound and outbound customer calls, providing accurate and efficient service
• Educate customers about programs and assist with scheduling energy assessment appointments
• Document customer interactions and manage assigned operational work between calls

Required qualifications

• High school diploma or equivalent
• 2+ years of experience in a high-volume customer service or call center environment
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Ability to accurately document customer interactions while engaging with them
• Consistent, reliable, and punctual attendance