Customer Integrations Specialist
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Job Summary
Supporting customer onboarding and integration processes, the full-time Customer Integrations Specialist will guide clients through setup steps for Gymdesk's integrations, ensuring they achieve successful implementation while working remotely.
Key responsibilities
- Manage customer outreach and provide guidance for integration setup via phone, email, and video calls
- Coordinate with internal teams and assist customers in completing setup for Branded Member Apps, Door Access, and Gymdesk Payments
- Maintain accurate records in HubSpot and share weekly updates on customer progress and common obstacles
Required qualifications
- 2+ years of experience in customer success, onboarding, implementation, or a similar customer-facing role
- Experience with SaaS, payments, or implementation is a plus
- Familiarity with HubSpot workflows and service pipelines is advantageous
- Comfortable using CRM and remote work tools such as Slack and Google Workspace
- Ability to communicate clearly and professionally in writing, on the phone, and via video
Complete Job Description
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