Customer Journey Specialist
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Job Summary
Guiding self-storage operators through the onboarding process, the full-time Customer Journey Specialist will manage implementation projects, provide system configuration and training, and offer advanced troubleshooting support in a remote setting.
Key responsibilities:
- Own end-to-end onboarding projects for SC Navigator, managing timelines and customer tasks
- Deliver live training sessions on daily workflows and support third-party integrations during go-live
- Serve as a subject matter expert for complex support cases, providing real-time troubleshooting and data analysis
Required qualifications:
- 2-4 years of experience in SaaS customer onboarding, implementation, or technical support
- Experience handling complex technical support cases
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Familiarity with databases, payment processing systems, and APIs
- Ability to analyze technical information and communicate findings to diverse audiences
Complete Job Description
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