Customer Logistics Manager

Job Summary

Managing day-to-day order-to-cash execution, the full-time remote Customer Logistics Manager will oversee Customer Service and Logistics operations teams, ensuring seamless order processing, transportation scheduling, and a positive customer experience.

Key responsibilities

• Provide hands-on management of Customer Service staff and Logistics Specialists for executing domestic and international customer orders
• Organize daily team workflow, including order scheduling, transportation dispatch coordination, and issue resolution
• Maintain and update operational business intelligence dashboards and metrics to track order-to-cash performance and delivery statuses

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 7-10 years of experience managing customer service, order execution, or logistics operational teams, preferably in a CPG environment
• Proven experience in managing order-to-cash execution, carrier operations, and transportation dispatch
• Hands-on experience with ERP systems for order management and logistics execution, preferably Oracle ERP
• Strong proficiency in computer systems, including EDI and Excel