Customer Marketing Manager

Job Summary

To enhance customer relationships and community engagement, the full-time Customer Marketing Manager will develop and execute advocacy and retention programs while collaborating with cross-functional teams in a remote work environment.

Key Responsibilities

• Build and manage a structured customer and community advocacy program to amplify success stories and insights
• Plan and deliver integrated marketing campaigns that promote customer success and drive install-base expansion
• Define and track KPIs to measure the effectiveness of marketing activities and report insights to leadership

Required Qualifications

• 5+ years of experience in B2B marketing, preferably in enterprise software or SaaS
• Proven track record in customer marketing with experience in advocacy and retention programs
• Strong understanding of enterprise buyer journeys and complex sales cycles
• Experience managing multiple projects across regions and functions
• Comfortable working in a global, matrixed organization