Customer Marketing Manager

Job Summary

Transforming customer satisfaction into impactful stories and events, the full-time Customer Marketing Manager will collaborate with Customer Success Managers to run customer events, develop case studies, and gather customer insights, all while working remotely with occasional travel.

Key responsibilities

• Plan and execute customer lunch-and-learn events, managing logistics and feedback reporting
• Identify and interview customers for case studies that demonstrate measurable results
• Own the monthly customer product newsletter, coordinating updates and measuring engagement

Required qualifications

• 2-4 years of experience in customer marketing, product marketing, or content marketing, preferably in B2B
• Strong writing and interviewing skills to craft compelling customer narratives
• Proven project management abilities to handle multiple events and deliverables simultaneously
• Experience with email marketing platforms (e.g., HubSpot) and CRM systems
• Ability to build trust and collaborate effectively with CSMs, sales, and product teams