Customer Migration Support Agent
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Job Summary
Supporting customers during their transition to a new software platform, the full-time Customer Migration Support Agent will conduct outbound calls, handle inbound inquiries, and manage the complete migration process remotely.
Key responsibilities
- Conduct outbound calls to initiate and support the software migration process
- Handle inbound customer calls related to onboarding, migration questions, and technical assistance
- Manage customer cases from first contact through successful completion of the migration process
Required qualifications
- High school diploma or equivalent required
- 2 years of experience in customer service, call center, technical support, or a related field
- Basic proficiency with computers, software navigation, and CRM or case management tools
- Ability to manage multiple customer cases simultaneously with strong attention to detail
- Demonstrated reliability and professionalism with a customer-first mindset
Complete Job Description
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