Customer Onboarding Manager

Job Summary

Owning the customer journey post-sale, the full-time Customer Onboarding Manager will guide new Fastpath Assure customers through implementation, configuration, training, and adoption while working remotely.

Key Responsibilities:

• Manage multiple customer onboarding and implementation projects from post-sale handoff through go-live
• Lead customer meetings, training sessions, and implementation status calls, ensuring understanding of Fastpath Assure capabilities
• Develop tailored onboarding plans and success criteria based on each customer's compliance objectives and technical requirements

Required Qualifications:

• 3+ years of experience in customer onboarding, implementation, or project management within a SaaS, security, or compliance software environment
• Familiarity with Governance, Risk, and Compliance (GRC) concepts and experience with relevant business applications
• Strong project management skills with the ability to manage multiple concurrent onboarding engagements
• Excellent communication skills for translating technical work into business outcomes for diverse stakeholders
• Bachelor's degree in Business, Information Systems, Accounting, or a related field, or equivalent practical experience