Customer Onboarding Manager

Job Summary

To create exceptional onboarding experiences, the full-time remote Customer Onboarding Manager will coordinate the end-to-end onboarding journey for new customers, ensuring clear communication, project management, and alignment across cross-functional teams.

Key responsibilities

• Serve as the primary coordinator for the customer onboarding journey from contract handoff through launch and transition to ongoing Customer Success
• Establish clear onboarding plans, lead alignment meetings, and maintain consistent customer communication throughout the onboarding process
• Proactively identify risks and manage dependencies while tracking onboarding health using Salesforce, Smartsheets, and other systems

Required qualifications

• Bachelor's degree or equivalent relevant professional experience
• 5+ years of experience in customer onboarding, implementation, or project management in a customer-facing SaaS role
• Exceptional project management and organizational skills with a proven ability to drive projects to completion
• Strong technical aptitude and experience with project management tools such as Smartsheet, Salesforce, or Jira
• PMP, CAPM, or similar certification is a plus