Customer Onboarding Manager

Job Summary

Leading new customer implementations, the full-time Customer Onboarding Manager will guide property-management companies through onboarding, ensuring successful vendor activation and adoption readiness in a remote environment.

Key responsibilities

• Serve as the primary contact for new PMC customers from contract signature through vendor activation
• Lead kickoff meetings to define success criteria and timelines while maintaining customer engagement throughout the onboarding process
• Track and report on key onboarding KPIs, identifying risks and implementing corrective actions to ensure timely launches

Required qualifications

• Proven ability to lead customer-facing implementations with measurable outcomes
• Exceptional project management skills with experience coordinating multiple stakeholders
• Strong executive presence and experience facilitating client meetings and updates
• Data-driven mindset with proficiency in project management or CRM tools
• Organized and empathetic, with a passion for helping customers achieve success quickly