Customer Onboarding Manager

Job Summary

Owning the customer onboarding process, the full-time Customer Onboarding Manager will manage client engagements from initial handoff through production go-live, ensuring timely approvals and internal coordination in a remote setting.

Key responsibilities

• Develop and maintain shared onboarding plans for multiple customers, tracking timelines and open items
• Facilitate and expedite customer-side approvals by mapping internal paths and following up with stakeholders
• Coordinate internal resources to address customer inquiries and streamline the onboarding process

Required qualifications

• 3-5 years of experience in customer onboarding, implementation management, or a similar customer-facing role at a B2B software company
• Proven ability to manage multiple customer engagements simultaneously while maintaining schedules
• Experience in creating onboarding processes, including playbooks and checklists
• Basic understanding of enterprise security reviews, compliance requirements, and cloud deployments
• Strong organizational skills with a habit of providing clear written status updates