Customer Onboarding Manager

Job Summary

As the primary point of contact for onboarding projects, the full-time remote Customer Onboarding Manager will lead implementations for veterinary hospitals, ensuring timely and successful go-lives while fostering strong relationships with hospital leadership.

Key responsibilities

• Serve as the project lead for assigned onboarding projects from contract signing to go-live, ensuring clear milestones and accountability
• Coordinate with implementation and training specialists to maintain project timelines and address risks proactively
• Conduct workflow discovery sessions to translate hospital processes into tailored Instinct-configured workflows

Required qualifications

• Direct experience in veterinary practice, either clinically or administratively
• 2-4+ years of project management experience in customer-facing implementation or onboarding roles, preferably in SaaS or health technology
• Familiarity with Instinct software and its configuration capabilities is strongly preferred
• Proven ability to manage relationships across various levels of customer organizations, including executives
• Technical aptitude for coordinating software integrations and data requirements