Customer Onboarding Manager

Job Summary

Managing multiple mid-market and enterprise onboarding projects simultaneously, the full-time Customer Onboarding Manager will guide hotels through setup, training, and rollout, ensuring successful go-lives while collaborating with various stakeholders in a remote environment.

Key responsibilities

• Run several onboarding projects concurrently, adhering to SLA targets and managing phased rollouts across multiple properties and regions
• Configure the product for customers, diagnose integration issues, and advise on setup decisions while flagging risks early
• Train customer stakeholders, drive adoption through to go-live, and maintain alignment with Sales, Support, and RevOps teams

Required qualifications

• 3 to 5 years of experience in SaaS onboarding, implementation, or customer-facing technical roles
• Proven experience managing concurrent mid-market or enterprise implementations with phased rollouts
• Deep knowledge of SaaS products, including configuration and integration diagnostics
• Strong stakeholder management skills across diverse customer groups and internal teams
• AI Fluency Level 2, with the ability to critically evaluate AI-generated materials before sharing