Customer Onboarding Program Manager

Job Summary

To enhance seller engagement, the full-time Head of Customer Self-Service Onboarding will build self-service learning programs and a new onboarding portal, collaborating with cross-functional teams to ensure effective and scalable onboarding experiences.

Key responsibilities

• Define and implement the learning strategy for seller onboarding, creating modular learning paths and interactive content
• Guide the development of a self-service onboarding portal, ensuring it meets seller needs and integrates onboarding resources
• Measure and analyze onboarding outcomes, using data to continuously improve learning programs and user experiences

Required qualifications

• Extensive experience in customer education or digital onboarding programs, particularly in high-velocity sales environments
• Proven track record of launching customer-facing learning programs that improve onboarding and product adoption
• Deep expertise in instructional design, curriculum development, and task-based learning methodologies
• Hands-on experience with digital authoring tools, learning management systems, and learning analytics
• Strong analytical skills to connect learning engagement with customer behavior and business outcomes