Customer Onboarding Specialist

Job Summary

Guiding new fleets through the onboarding journey, the full-time hybrid Customer Onboarding Specialist will ensure a seamless transition to active usage of the fuel card, focusing on customer education, trust-building, and retention.

Key responsibilities

• Lead customers through the fuel card application and onboarding process, ensuring timely completion of all stages
• Educate customers on the effective use of the fuel card and associated platforms, addressing questions and concerns
• Monitor and document customer progress using CRM tools, identifying and resolving onboarding barriers as needed

Required qualifications

• Proven experience in a customer-facing role such as onboarding, customer success, or sales
• Proficiency with CRM tools, preferably HubSpot, and a willingness to learn new technologies
• Ability to thrive in a fast-paced, dynamic environment, ideally with startup experience
• Strong time management and prioritization skills, with the ability to manage multiple customers simultaneously
• Customer-centric attitude with a passion for building long-term relationships