Customer Onboarding Specialist
Job Summary
Owning the implementation experience for new customers, the full-time remote Customer Onboarding Specialist will manage onboarding projects, coordinate cross-functional teams, and ensure successful operational launches while maintaining a structured and organized process.
Key Responsibilities:
- Lead onboarding projects for new customers from contract execution through go-live
- Develop and manage project plans, implementation timelines, and customer deliverables
- Coordinate cross-functional teams to ensure onboarding activities are completed accurately and on schedule
Required Qualifications:
- 3+ years of experience in customer onboarding, implementation, project management, or customer success
- Experience with project management and AI tools such as Rocketlane, Jira, Salesforce, and Claude is a plus
- Highly organized and detail-oriented with the ability to manage multiple projects and deadlines
- Strong relationship-building skills and experience in leading customer-facing meetings
- Proven ability to identify risks and drive projects to successful completion
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,620 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
