Customer Onboarding Specialist
Job Summary
Focusing on the Micro and Small Fleet segment, the full-time Customer Onboarding Specialist will manage Salesforce queues, support fleet enrollment, and nurture early engagement campaigns while ensuring a positive customer experience in a remote environment.
Key Responsibilities
- Manage Salesforce queues and customer application processes, including declines
- Monitor and nurture early engagement through automated emails and correspondence with Sales representatives
- Support fleet enrollment and pending activation efforts while delivering high-quality customer service
Required Qualifications
- 0-2 years of customer service, onboarding, or related experience
- Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys)
- Proficiency in Microsoft Office Suite and Google Workspace
- Strong customer service orientation
- Effective verbal and written communication skills
Complete Job Description
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