Customer Onboarding Specialist
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Job Summary
Guiding new customers through software implementation and training, the full-time Customer Onboarding & Training Specialist will manage the onboarding process, deliver engaging training sessions, and develop educational materials in a remote setting.
Key responsibilities
- Manage the onboarding process from initial welcome through implementation and transition to ongoing support
- Deliver engaging software training through virtual meetings, webinars, and individual or group sessions
- Create and maintain training materials, including videos, tutorials, and user guides
Required qualifications
- Experience in software training, customer onboarding, or a related customer-facing role
- Ability to quickly learn new software and business processes
- Experience creating professional training materials and documentation
- Proficiency with Microsoft Office, Teams, Zoom, or similar tools
- Comfortable leading virtual presentations and training sessions
Complete Job Description
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