Customer Operations Associate
Job Summary
To support a growing user base, the full-time remote Customer Operations Associate will assist in resolving user inquiries, ensuring customer satisfaction with products and payment operations, while working flexible hours including nights and weekends.
Key responsibilities
- Support and resolve user issues and inquiries in a professional and timely manner
- Monitor for critical site issues and escalate to proper channels for quick resolution
- Review and approve player deposits and withdrawal requests while conducting basic account investigations
Required qualifications
- 2+ years' experience in a customer-focused role
- Knowledge of online gaming fraud, payments, and sportsbook tools preferred
- Experience with payment providers such as PayPal and card processing
- Familiarity with Customer Support tools like Intercom
- Strong organizational skills with the ability to multitask effectively
Complete Job Description
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