Customer Operations Coordinator

Job Summary

Serving as the central operational point of contact for Epson's Commercial & Industrial businesses, the full-time Customer Operations Coordinator will manage customer onboarding, installation coordination, and ongoing account support while working in a hybrid schedule from Los Alamitos, CA.

Key responsibilities

• Coordinate customer onboarding activities, ensuring accurate account creation and system configuration
• Manage new implementations and large-scale project rollouts, facilitating collaboration between internal teams
• Support installation scheduling and service requests, monitoring project status and addressing operational issues

Required qualifications

• Strong organizational and project coordination skills with experience in customer onboarding or account management
• Proven ability to maintain accurate customer information and documentation across business systems
• Excellent relationship-management skills, with experience collaborating across multiple departments
• Ability to proactively identify project risks and resolve operational issues effectively
• A continuous-improvement mindset focused on enhancing workflows and customer experience