Customer Operations Coordinator
Job Summary
To support the operations of customer accounts, the full-time Customer Operations Coordinator will manage account unlocks, staff provisioning, and ticket triage while working remotely and developing expertise in the Canvas platform.
Key responsibilities
- Handle account unlocks, staff provisioning, and permission changes for customer organizations
- Triage incoming tickets from various channels and categorize them by urgency and impact
- Build foundational knowledge of the Canvas platform and assist in responding to customer inquiries
Required qualifications
- 1+ years in a support, operations, or customer-facing role, preferably in a technical environment
- Basic familiarity with web applications and SaaS platforms
- Interest in healthcare technology, with a willingness to learn about clinical and operational workflows
- Comfort navigating technical documentation and learning new tools independently
- Strong written communication skills for daily customer interactions
Complete Job Description
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