Customer Operations Coordinator

Job Summary

Managing the order lifecycle from receipt to delivery, the full-time hybrid Customer Operations Coordinator will execute customer orders and fulfillment activities while collaborating with internal teams and external partners to ensure accurate and timely processing.

Key responsibilities

• Manage customer orders from receipt through fulfillment, shipment, delivery, and invoicing
• Serve as a primary operational contact for internal stakeholders and customers regarding order status and issue resolution
• Coordinate outbound shipments with warehouses, carriers, and logistics providers to ensure timely delivery

Required qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field preferred
• 0-2+ years of experience in customer operations, order management, logistics, or supply chain
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Excel and comfort learning new business systems
• Ability to work from Newton, MA HQ 4 days a week