Customer Operations Coordinator

Job Summary

Ensuring the accuracy and completeness of customer orders, the full-time Customer Operations Coordinator will manage order verification, account setup, and MAC requests while collaborating with Sales and Service Delivery teams in a remote environment.

Key responsibilities

• Review and verify new customer orders in Salesforce, ensuring all documentation is complete and accurate
• Build and map customer accounts in B-Hive based on signed quotes, confirming all details match
• Process MAC requests and manage the Service Delivery team's metrics reporting to ensure timely follow-ups and updates

Required qualifications

• Experience in a customer-facing role handling orders or service requests via phone and email
• Familiarity with CRM systems, particularly Salesforce, and experience in a telecom or VoIP environment is a plus
• Strong attention to detail with the ability to identify discrepancies in documentation
• Proficiency in Microsoft Excel and Outlook for tracking work and reporting
• Fluency in written and spoken English; Spanish language skills are a plus