Customer Operations Manager
Job Summary
Leading and optimizing Support and Professional Services teams, the full-time remote Customer Operations Manager will ensure high-quality customer experiences, drive operational efficiency, and leverage AI for continuous improvement in service delivery.
Key Responsibilities
- Manage and coach Support and Professional Services teams, setting goals and fostering a culture of accountability
- Design and refine workflows to enhance ticket handling and service-level agreements, while identifying and removing bottlenecks
- Own key performance indicators and implement initiatives to consistently meet or exceed customer satisfaction targets
Required Qualifications
- 3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company
- 1-2 years of experience managing people or leading teams
- Strong understanding of customer service best practices and post-sales service delivery
- Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI
- Hands-on experience deploying AI or automation in customer operations
Complete Job Description
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